Shipping Policy

Shipping Information

At Luca Moretti, we aim to deliver every order on time, free of charge, and with care. Please read below for detailed information about our shipping process, schedule, and delivery expectations.

Shipping Details

  • Shipping Cost: Free
  • Shipping Areas: Australia and Belgium
  • Delivery Days: Monday to Friday (no weekend or public holiday deliveries)
  • Shipping Partners: Trusted local couriers

Processing & Delivery Time

  • Orders are processed within 1–2 business days after payment.
  • You will receive a confirmation email with tracking once your order is shipped.

Estimated Delivery Times:

  • Australia: 5–12 business days (includes processing)
  • Belgium: 5–8 business days (includes processing)

Shipping Status:

Once your order ships, you'll promptly receive a shipping confirmation email containing your tracking number.

If you don't receive the shipping confirmation email immediately, don't worry! We are aware of the delivery date or date range provided at checkout, and rest assured, we will deliver the items within that timeframe.

Order Changes:

Please notify us immediately if there are any changes to your order. Please note that custom and pre-ordered pieces cannot be exchanged for other designs.

Item Not Received:

If you have successfully placed an order and still haven't received it, even though the tracking status indicates delivery, we recommend contacting the courier to locate your shipment. If the issue persists, kindly email us at info@luca-moretti.com.

Taxes

Our customers do not need to pay for importing fees, duties or VAT (Valued Additional Tax).

However, some limited countries (especially for some European countries such as Germany, Italy, UK and Canada, etc.) may need to pay duties or VAT according to your countries’ levying rules.

We are required by law to charge sales tax on all items purchased, unless in situations where it is not required by law.

For further inquiries:
If you have any further questions, please contact our customer services at:

Phone: +32 472 80 77 69
Email: info@luca-moretti.com